Offline Support Options

Save information about this computer as a file

When you click Save File, pertinent information will be collected from this computer and formatted into a file that a support professional will use to help solve the problem. Note that you must submit this file from a computer that is connected to the Internet.

Save File

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Your file has been saved successfully Your file has been saved successfully to Instructions for submitting this file to Microsoft Using a computer connected to the Internet, go to http://go.microsoft.com/fwlink/?LinkId=376. (You might want to write down the address.) Then fill out the form on that web page, which will prompt you to attach .