Customer Support Diagnostics
Introduction
This Customer Support Diagnostics package for Microsoft® Windows® XP with Service Pack 1 (SP1) consists of important tools and data for diagnosing Windows XP system problems. When you contact Microsoft customer support for help, they will direct you to use these resources.
What's Included
The Customer Support Diagnostics package contains the following tools:
- Symbols. Symbols are names that software developers assign to various pieces of code. The symbols for SP1 are bundled into files, which you must install on your computer before you can use the debugging tools to diagnose system problems in Windows XP. The package includes both retail and debug versions of the symbols for Windows XP installations with SP1. For more information about these symbols, see Install Symbols.
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Debugging tools. Debugging tools enable you to analyze failures and other problems that occur in your operating system and the applications running on it. The Debugging Tools for Windows package features WinDbg, which is a powerful debugger with a graphical interface that can debug both user-mode and kernel-mode code. The package also includes the KD, NTSD, and CDB debuggers, among others. For more information about debugging tools, see Install Debugging Tools.
Install Symbols
Windows XP with SP1 is available in two versions: the retail (free) build and the debug (checked) build. Each of these versions is available in both a 32-bit version and a 64-bit version. The 32-bit symbol packages require approximately 750 megabytes (MB) of hard disk space, whereas the 64-bit symbol packages require approximately 560 MB. To install the appropriate symbol files, click one of the following download links:
You can also download symbols from the How to Get Symbols page on the
Microsoft Debugging Tools Web site. This page also contains information about the Internet symbol server. This symbol server enables you to download symbols on demand during a debugging session.
Install Debugging Tools
The Debugging Tools for Windows package is available in both a 32-bit version and a 64-bit version. The 32-bit version is appropriate for most users. However, if you are planning on debugging an application on a computer with an Itanium-based processor, you should use the 64-bit version. Note that you can install the 64-bit version of these debugging tools only on 64-bit versions of Windows.
To obtain the most current version of Debugging Tools for Windows, see the Microsoft Debugging Tools Web site.
If you cannot install Debugging Tools for Windows from this Web site, click one of the following download links:
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