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readme.htm

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<H1>Release Notes (Readme.htm) for Windows Support Tools for Microsoft 
Windows&nbsp;XP Professional and Windows&nbsp;XP 64-Bit Edition</H1>
<P>This document contains important information that is not included in the 
online Help for the Microsoft® Windows® Support Tools for Microsoft 
Windows®&nbsp;XP Professional and Windows&nbsp;XP 64-Bit Edition, including 
information not available from other sources about setting up the Windows 
Support Tools for Microsoft Windows&nbsp;XP Professional and Windows&nbsp;XP 
64-Bit Edition. Also included are very important corrections and new information 
related to the Windows Support Tools and documentation. </P>
<P>
<H2>Contents</H2>
<P><A href="#about">About the Tools</A></P>
<P><A href="#setup">Setup for Support Tools Software</A></P>
<P class=indent><A href="#toolsnotinst">Tools Documented But
Not Installed In This Release</A></P>
<P class=indent><A href="#tooldifs">Tools 
Not Documented</A></P>
<P class=indent><A href="#general">General 
Setup Instructions</A></P>
<P class=indent><A 
href="#instal">Installing from the Command 
Prompt</A></P>
<P class=indent><A 
href="#install_unattend">Unattended 
Installation</A></P>
<P><A href="#tools_top">Individual Tool 
Release Notes</A></P>
<P class=indent><A 
href="#tools_bitsadmin">Bitsadmin.exe (BITS 
Administration Tool)</A></P>
<P class=indent><A 
href="#tools_dumpchk">Dumpchk.exe (Dump 
Check Utility)</A></P>
<P class=indent><A 
href="#tools_rasdiag">Rasdiag.exe (RAS 
Diagnostics Tool)</A></P>
<P class=indent><A 
href="#tools_activate">Activate.exe (Production Activation Tool)</A></P>
<P><A href="#online">Online 
Documents</A></P>
<P><A href="#support">Support 
Policy</A></P>
<HR>

<H2><A name=about>About the Tools</A></H2>
<P>The Windows Support Tools for Microsoft Windows&nbsp;XP Professional and 
Windows&nbsp;XP 64-Bit Edition are intended for use by Microsoft support 
personnel and experienced users to assist in diagnosing and resolving computer 
problems. For individual tool descriptions, see the Windows Support Tools online 
tool documentation (Suptools.chm).</P>
<HR>

<H2><A name=setup>Setup for Support Tools Software</A></H2>
<P>The Windows Support Tools for Microsoft Windows&nbsp;XP Professional and 
Windows&nbsp;XP 64-Bit Edition are located in the \Support\Tools folder on the 
Windows&nbsp;XP Professional and Windows&nbsp;XP 64-Bit Edition CDs, 
respectively. The \Support\Tools folder contains a Windows Installer file 
(suptools.msi), which installs the Support Tools utilities and tools on your 
computer's hard drive.</P>
<P class=indent><B>Note</B><BR>The Application Compatibility Toolkit does not 
install with the Support Tools.</P>
<P class=indent><B>Important</B><BR>These tools have not been localized: they 
are written and tested in English only. Using these tools with a different 
language version of Microsoft Windows&nbsp;XP Professional or Windows&nbsp;XP 
64-Bit Edition might produce unpredictable results.</P>

<H2><A name=toolsnotinst>Tools Documented But Not Installed In This Release</A></H2>
<P>The following tools are documented in the Support Tools help file (Suptools.chm) but are not installed in this release.</P>
<LI>DCDiag.exe
<LI>Repadmin.exe
<BR>

<H2><A name=tooldifs>Tools Not Documented</A></H2>
<P>The following tools install when the <B>Complete</B> checkbox is selected 
during setup. However, these tools are not documented in a separate Help file. 
For most command-line tools, you may type <b>/?</b> (for example, <b>apmstat /?</b>) at the command 
prompt for syntax help.</P>
<LI>Activate.exe 
<LI>Apmstat.exe 
<LI>Bindiff.exe 
<LI>Browstat.exe 
<LI>Cabarc.exe 
<LI>Dsastat.exe 
<LI>Dupfinder.exe 
<LI>Extract.exe 
<LI>IpsecCmd.exe 
<LI>Ksetup.exe 
<LI>Ktpass.exe 
<LI>Ntfrsutil.exe 
<LI>Pviewer.exe 
<LI>Remote.exe 
<LI>Rsdiag.exe 
<LI>Setspn.exe 
<LI>Timezone.exe 
<LI>Tracefmt.exe 
<LI>Tracelog.exe 
<LI>Tracepdb.exe 
<LI>Vfi.exe 
<LI>Whoami.exe 
<LI>Wsremote.exe <BR>
<P>The following tools install when the <B>Complete</B> checkbox is selected 
during setup. However, the Help for these tools contains the Windows&nbsp;2000 version and is not included in Suptools.chm. The help for these tools can be launched from the help menu option of the tools or it can also be launched from the command line by typing the help file name directly.
</P>
<LI>Apimon.exe -- Apimon.hlp
<LI>Dskprobe.exe -- Dskprobe.hlp
<LI>Windiff.exe -- Windiff.hlp<BR>
<P>The following scripts install when the <B>Complete</B> checkbox is selected 
during setup. Help is not included for these scripts. For more information, see the Iadstools.doc and Clonepr.doc files. </P>
<LI>Clonegg.vbs 
<LI>Cloneggu.vbs 
<LI>Clonelg.vbs 
<LI>Clonepr.vbs 
<LI>Search.vbs 
<LI>Sidhist.vbs <BR>
<H2><A name=general>General Setup Instructions</A></H2>
<P>The Windows Support Tools for Microsoft Windows&nbsp;XP Professional and 
Windows&nbsp;XP 64-Bit Edition can be installed only on a computer running the 
Windows&nbsp;XP Professional or Windows&nbsp;XP 64-Bit Edition operating system. 
They cannot be used to upgrade Microsoft® Windows&nbsp;NT® or Windows®&nbsp;2000 
Support Tools installed on Microsoft Windows&nbsp;NT or Windows&nbsp;2000, 
respectively.</P>
<P class=proclabel>To install the Windows&nbsp;XP Professional and 
Windows&nbsp;XP 64-Bit Edition Support Tools</P>
<P class=indent><B>Important</B><BR>It is highly recommended that you remove all 
previous versions of Support Tools, including beta versions of the Windows 
Support Tools for Microsoft Windows&nbsp;XP Professional and Windows&nbsp;XP 
64-Bit Edition, before running the Support Tools installation program.<BR><BR>If 
the Setup program finds an older version of Support Tools, it opens a dialog box 
with <B>Add/Remove</B> and <B>Remove all</B> (default) options. If you select 
<B>Remove all</B>, Setup automatically uninstalls Support Tools. If you select 
<B>Add/Remove</B>, you can manually uninstall Support Tools.</P>
<OL>
  <LI>Start Windows&nbsp;XP Professional or Windows&nbsp;XP 64-Bit Edition, and 
  then insert the Windows&nbsp;XP Professional or Windows&nbsp;XP 64-Bit Edition 
  CD in your CD-ROM drive. 
  <LI>Follow the instructions that appear on your screen. </LI></OL>
<P class=indent><B>Note</B><BR>In the unlikely event that your computer pauses 
for a few minutes during installation while the Setup window is displaying 
"publishing product information," please be patient. The Setup program will 
continue shortly and will finish installing the Support Tools.</P>
<P>The Setup program installs Windows Support Tools files onto your hard disk. A 
typical installation requires 4 megabytes (MB) of free space.</P>
<P>As it installs the Support Tools, Setup:</P>
<UL>
  <LI>Creates a <B>Windows Support Tools</B> folder within the <B>Program 
  Files</B> folder on the <B>Start</B> menu, which contains a shortcut to the 
  Windows Support Tools Help. From there you can access the online documentation 
  and launch tools. 
  <LI>Adds the \Program Files\Support Tools directory (or the directory name you 
  choose for installing the tools) to your computer's hard drive. 
  <LI>Appends the \Program Files\Support Tools directory to your computer's PATH 
  statement. This enables you to run an installed Support Tool from a command 
  prompt within any folder on the hard drive without specifying the path to the 
  Support Tools folder. </LI></UL>
<P>Some tools require separate or additional setup besides the steps described 
earlier. For more information about each of these tools and others with 
additional requirements, as well as a complete list of the tools, see the online 
Help file (Suptools.chm).</P>
<P class=indent><B>Note</B><BR>  On the Windows&nbsp;XP 
Professional and Windows&nbsp;XP 64-Bit Edition CDs, most tools are compressed 
into cabinet (.cab) files. You cannot run executable files, call other binaries, 
or open documentation directly from .cab files. Before you run a tool that you 
have not installed by using the Support Tools Setup, you must first extract all 
executable files and dependencies for a tool from the .cab file on the CD to 
your hard drive.<BR><BR>Be aware also that for some tools, the Support Tools 
Setup or the tool's own Setup program performs other installation procedures, 
such as making changes in the registry. You might not be able to run these tools 
even if you extract all their files from the .cab; first install them with the 
Support Tools Setup or the tool's own Setup program.</P>
<H3><A name=instal>Installing from the Command Prompt</A></H3>
<P>You can install the Windows Support Tools for Microsoft Windows&nbsp;XP 
Professional and Windows&nbsp;XP 64-Bit Edition from the command prompt. If 
necessary, you can also use the <B>/qb</B> option to install or uninstall in 
silent mode, which requires no further interaction from the user. </P>
<P>The following table lists the command-line options for installing from the 
command prompt.</P>
<TABLE>
  
  <TR>
    <TH>Option</TH>
    <TH>Parameters</TH>
    <TH>Meaning</TH></TR>
  <TR>
    <TD><B>/i</B></TD>
    <TD><I>FullPath</I><b>\suptools.msi</b><BR>[<B>/qb</B>]</TD>
    <TD>Installs or configures.<BR><B>/qb</B> performs unattended installation 
      (optional).</TD></TR>
  <TR>
    <TD><B>/f</B></TD>
    <TD>[ReinstallModes] <I>FullPath</I><b>\suptools.msi</b></TD>
    <TD>Repairs a previous installation.</TD></TR>
  <TR>
    <TD><B>/a</B></TD>
    <TD><I>FullPath</I><b>\suptools.msi</b></TD>
    <TD>Admin Installation. Installs on the network.</TD></TR>
  <TR>
    <TD><B>/x</B></TD>
    <TD><I>FullPath</I><b>\suptools.msi</b></TD>
    <TD>Uninstalls.</TD></TR>
  <TR>
    <TD><B>/l</B></TD>
    <TD><B>[i|w|e|f|a|r|u|c|m|p|+]</B><I>FullPath</I>\<I>LogFile</I></TD>
    <TD>Specifies path to log file. The flags indicate what information to 
      log. 
      <P><B>i</B> – Status messages.</P>
      <P><B>w</B> – Nonfatal warnings.</P>
      <P><B>e</B> – All error messages.</P>
      <P><B>f</B> – List of replaced files.</P>
      <P><B>a</B> – Startup of actions.</P>
      <P><B>r</B> – Action-specific records.</P>
      <P><B>u</B> – User requests.</P>
      <P><B>c</B> – Initial UI parameters.</P>
      <P><B>m</B> – Out of memory.</P>
      <P><B>p</B> – Terminal properties.</P>
      <P><B>+</B> – Append to existing file.</P></TD></TR></TABLE>
<P>For example, to install Support Tools in the current directory, insert the 
Windows&nbsp;XP Professional or Windows Windows&nbsp;XP 64-Bit Edition CD in 
your CD-ROM drive and type the following at the command prompt:</P>
<P><B>msiexec /i 
</B><I>CDDriveLetter</I><B>:\support\tools\suptools.msi</B></P>
<P>where: <BR><I>CDDriveLetter</I><B>:</B> is the letter indicating the CD-ROM 
drive (for example, <B>d:</B>). </P>
<H3><A name=install_unattend></A>Unattended Installation</H3>To perform an 
unattended installation of the Windows&nbsp;XP Professional or Windows&nbsp;XP 
64-bit Edition Support Tools from the CD, use the following syntax:<BR>
<P><B>msiexec /i </B><I>CDDriveLetter</I><B>:\support\tools\suptools.msi 
/qb</B></P>
<HR>

<P><A name=tools_top>
<H2>Individual Tool Release Notes</H2></A>
<P>The following section covers release note information for individual 
Windows&nbsp;XP Professional and Windows&nbsp;XP 64-Bit Edition tools. When 
using a tool, make sure to also check the online Help (Suptools.chm) for more 
information.</P>
<UL>
  <LI>
  <H3><A name=tools_bitsadmin>Bitsadmin.exe (BITS Administration 
  Utility)</A></H3>
  <P>Allows administrators to manage the Background Intelligent Transfer Service 
  (BITS), a background file transfer service and queue manager in 
  Windows&nbsp;XP. Requests to BITS are submitted by an application and the 
  files can be transferred in a throttled manner such that the interactive user 
  is not affected by the bandwidth consumed. Requests are placed in a queue 
  until the files are transferred, at which time the requesting application is 
  invoked and notified of the completion.</P>
  <DT><B>/?</B>
  <DD>Type at the command prompt to display help. 
  <P class=indent><B>Note</B><BR>This tool is not documented in the Help for 
  Support Tools (Suptools.chm).</P></DD>
  <LI>
  <H3><A name=tools_dumpchk>Dumpchk.exe (Dump Check Tool)</A></H3>
  <P>Enables administrators to verify that a crash dump (user mode:user.dmp or 
  kernel mode:memory.dmp) has been created correctly. It also provides options 
  for performing some dump file analysis without using a debugger.</P>
  <DT><B>/?</B>
  <DD>Type at the command prompt to display help. 
  <P class=indent><B>Note</B><BR>This tool is not documented in the Help for 
  Support Tools (Suptools.chm).</P></DD>
  <LI>
  <H3><A name=tools_rasdiag>Rasdiag.exe (RAS Diagnostics Tool)</A></H3>
  <P>Collects diagnostic information about remote services and places that 
  information in a file. Administrators can use this tool to work with Product 
  Support Services to troubleshoot remote connection issues by taking a snapshot 
  of the configuration data and capturing an attempted remote connection. 
  <DT><B>/?</B> 
  <DD>Type at the command prompt to display help. 
  <P class=indent><B>Note</B><BR>This tool is not documented in the Help for 
  Support Tools (Suptools.chm).</P></DD>
  <LI>
  <H3><A name=tools_activate>Activate.exe (Product Activation Tool)</A></H3>
  <P>See Activate.doc for more information on the automatic product activation 
  tool. 
    <P class=indent><B>Note</B><BR>This tool is not documented in the Help for 
  Support Tools (Suptools.chm).</P></DD>
  <DT></DT></LI></UL>
<HR>

<H2><A name=online>Online Documents</A></H2>
<P>The following table describes major online documents available with the 
Windows Support Tools for Microsoft Windows&nbsp;XP Professional and 
Windows&nbsp;XP 64-Bit Edition.</P>
<TABLE>
  
  <TR>
    <TH>Document</TH>
    <TH>Description</TH>
  <TR>
    <TD>Suptools.chm</TD>
    <TD>Documentation for Windows Support Tools for Microsoft Windows&nbsp;XP 
      Professional and Windows&nbsp;XP 64-Bit Edition, describing the required 
      files, syntax, and other usage issues, along with examples for using these 
      tools.</TD></TR></TABLE>
<HR>

<H2><A name=support>Support Policy</A></H2>
<P>The SOFTWARE supplied in the Program Files\Support Tools directory is not 
supported under any Microsoft standard support program or service. You can, 
however, report issues and bugs by sending e-mail to <A 
href="mailto:stinput@microsoft.com">stinput@microsoft.com</A>. Microsoft will, 
at its sole discretion, address issues and bugs reported in this manner, and 
responses are not guaranteed.</P>
<P>The SOFTWARE (including instructions for its use and all printed and online 
documentation) is provided AS IS without warranty of any kind. Microsoft further 
disclaims all implied warranties including, without limitation, any implied 
warranties of merchantability or of fitness for a particular purpose. The entire 
risk arising out of the use or performance of the SOFTWARE and documentation 
remains with you.</P>
<P>In no event shall Microsoft, its authors, or anyone else involved in the 
creation, production, or delivery of the SOFTWARE be liable for any damages 
whatsoever (including, without limitation, damages for loss of business profits, 
business interruption, loss of business information, or other pecuniary loss) 
arising out of the use of or inability to use the SOFTWARE or documentation, 
even if Microsoft has been advised of the possibility of such damages.</P>
<P>© Copyright 1985–2001 Microsoft Corporation. All rights 
reserved.</P></LI></BODY></HTML>