134 lines
7 KiB
HTML
134 lines
7 KiB
HTML
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<!DOCTYPE html public "-//W3C//DTD HTML 4.0 Transitional//EN">
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<HTML dir="LTR">
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<HEAD>
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<TITLE>Microsoft Windows XP Support Tools</TITLE>
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<META http-equiv="Content-Type" content="text-html;charset=Windows-1252"><STYLE><!--
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BODY {
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FONT-SIZE: 70%; BACKGROUND: #ffffff; COLOR: #000000; FONT-FAMILY: Verdana, Arial, Sans Serif
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}
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A:link {
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TEXT-DECORATION: none
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}
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A:visited {
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COLOR: #0000ff; TEXT-DECORATION: none
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}
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A:active {
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TEXT-DECORATION: none
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}
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A:hover {
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COLOR: #ff0000; TEXT-DECORATION: underline
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}
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TABLE {
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MARGIN-BOTTOM: -0.25em
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}
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DIV.MastText {
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FONT-FAMILY: Franklin Gothic Medium, Verdana, Arial, Sans Serif; FONT-SIZE: 190%; LEFT: 85px; POSITION: absolute; TOP: 85px
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}
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HR {
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MARGIN-BOTTOM: -0.5em; COLOR: #6699cc; HEIGHT: 1px
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}
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UL {
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PADDING-LEFT: 0em; MARGIN: 0.6em 1.5em 0px 1.2em; LIST-STYLE-TYPE: disc
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}
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LI {
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CLEAR: both; MARGIN-BOTTOM: 0.7em
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}
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--></STYLE>
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<META content="Microsoft FrontPage 5.0" name="GENERATOR">
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</HEAD>
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<BODY>
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<A name="top"><IMG src="./setup/gifs/winXP_logo_horiz_sm.gif" width="314" height="68" border="0" alt="Microsoft Windows XP"></A>
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<CENTER>
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<TABLE cellspacing="0" cellpadding="0" width="100%" border="0">
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<TBODY>
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<TR>
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<TD valign="top" width="160">
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<CENTER>
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<TABLE cellspacing="10" cellpadding="0" width="98%" border="0">
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<TBODY>
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<TR>
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<TD valign="top">
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<FONT face="Verdana,Arial,Helvetica" size="2"><B>Contents</B></FONT>
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<HR>
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<FONT face="Verdana,Arial,Helvetica" size="2">
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<A href="./dbg.htm#intro">Introduction</A><BR><BR>
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<A href="./dbg.htm#whatsin">What's Included</A><BR><BR>
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<A href="./dbg.htm#installsymbols">Install Symbols</A><BR><BR>
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<A href="./dbg.htm#installtools">Install Debugging Tools</A></FONT>
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<HR>
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</TD>
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</TR>
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</TBODY>
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</TABLE></CENTER>
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</TD>
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<TD valign="top" width="2" bgcolor="#fefefe">
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</TD>
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<TD valign="top">
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<CENTER>
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<TABLE cellspacing="10" cellpadding="0" border="0">
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<TBODY>
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<TR>
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<TD valign="top">
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<H2>Customer Support Diagnostics</H2>
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<FONT face="Verdana,Arial,Helvetica" size="2">
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<A name="intro"></A>
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<B>Introduction</B><BR></FONT>
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<HR><FONT face="Verdana,Arial,Helvetica" size="2"> This Customer Support Diagnostics package for Microsoft® Windows® XP with Service Pack 1 (SP1) consists of important tools and data for diagnosing Windows XP system problems. When you contact Microsoft customer support for help, they will direct you to use these resources.<BR><BR><BR>
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<A name="whatsin"></A><B>What's Included</B></FONT>
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<HR><FONT face="Verdana,Arial,Helvetica" size="2"> The Customer Support Diagnostics package contains the following tools:
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</FONT>
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<UL>
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<LI><FONT face="Verdana,Arial,Helvetica" size="2"> <B>Symbols.</B> Symbols are names that software developers assign to various pieces of code. The symbols for SP1 are bundled into files, which you must install on your computer before you can use the debugging tools to diagnose system problems in Windows XP. The package includes both retail and debug versions of the symbols for Windows XP installations with SP1. For more information about these symbols, see <A href=".\dbg.htm#installsymbols">Install Symbols</A>.<BR><BR></FONT></LI>
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<LI><FONT face="Verdana,Arial,Helvetica" size="2">
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<B>Debugging tools.</B> Debugging tools enable you to analyze failures and other problems that occur in your operating system and the applications running on it. The Debugging Tools for Windows package features WinDbg, which is a powerful debugger with a graphical interface that can debug both user-mode and kernel-mode code. The package also includes the KD, NTSD, and CDB debuggers, among others. For more information about debugging tools, see <A href=".\dbg.htm#installtools">Install Debugging Tools</A>.</FONT></LI>
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</UL><BR>
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<FONT face="Verdana,Arial,Helvetica" size="2">
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<A name="installsymbols"></A><B>Install Symbols</B></FONT>
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<HR><FONT face="Verdana,Arial,Helvetica" size="2"> Windows XP with SP1 is available in two versions: the retail (free) build and the debug (checked) build. Each of these versions is available in both a 32-bit version and a 64-bit version. The 32-bit symbol packages require approximately 750 megabytes (MB) of hard disk space, whereas the 64-bit symbol packages require approximately 560 MB. To install the appropriate symbol files, click one of the following download links:
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</FONT>
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<UL>
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<LI><FONT face="Verdana,Arial,Helvetica" size="2">
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<A href=".\Symbols\x86\Retail\symbols.exe">
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Install 32-bit retail symbols</A>
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(the correct version for most customers)</FONT></LI>
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<LI><FONT face="Verdana,Arial,Helvetica" size="2">
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<A href=".\Symbols\x86\debug\symbols.exe">
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Install 32-bit debug symbols</A></FONT></LI>
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<LI><FONT face="Verdana,Arial,Helvetica" size="2">
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<A href=".\Symbols\ia64\Retail\symbols.exe">
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Install 64-bit retail symbols</A></FONT></LI>
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<LI><FONT face="Verdana,Arial,Helvetica" size="2">
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<A href=".\Symbols\ia64\debug\symbols.exe">
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Install 64-bit debug symbols</A></FONT></LI>
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</UL>
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<P><FONT face="Verdana,Arial,Helvetica" size="2">You can also download symbols from the How to Get Symbols page on the
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<A href="http://go.microsoft.com/fwlink/?LinkId=3627" target="_blank">Microsoft Debugging Tools</A> Web site. This page also contains information about the Internet symbol server. This symbol server enables you to download symbols on demand during a debugging session.<BR><BR><BR>
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<A name="installtools"></A><B>Install Debugging Tools</B></FONT>
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<HR>
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<FONT face="Verdana,Arial,Helvetica" size="2">The Debugging Tools for Windows package is available in both a 32-bit version and a 64-bit version. The 32-bit version is appropriate for most users. However, if you are planning on debugging an application on a computer with an Itanium-based processor, you should use the 64-bit version. Note that you can install the 64-bit version of these debugging tools only on 64-bit versions of Windows.<BR><BR>
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To obtain the most current version of Debugging Tools for Windows, see the <A href="http://go.microsoft.com/fwlink/?LinkId=3627" target="_blank">Microsoft Debugging Tools</A> Web site.<BR><BR>
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If you cannot install Debugging Tools for Windows from this Web site, click one of the following download links:<BR><BR></FONT>
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<UL>
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<LI><FONT face="Verdana,Arial,Helvetica" size="2">
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<a href=".\Tools\setup_x86.exe">Install 32-bit Debugging Tools for Windows</a>
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(the correct version for most customers)</FONT></LI>
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<LI><FONT face="Verdana,Arial,Helvetica" size="2">
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<a href=".\Tools\setup_ia64.exe">Install 64-bit Debugging Tools for Windows</a></FONT></LI>
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</UL><BR>
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<HR>
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<CENTER><FONT face="Verdana,Arial,Helvetica" size="2"> © 2002 Microsoft Corporation. All rights reserved.<BR>
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Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
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</FONT></CENTER>
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<HR>
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</TD>
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</TR>
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</TBODY>
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</TABLE></CENTER>
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</TD>
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</TR>
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</TBODY>
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</TABLE></CENTER>
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</BODY>
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</HTML>
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